Article 1 (Purpose and Status)

This Refund Policy sets out the refund criteria applicable to paid plans and credit purchases for the "Airy API" service (the "Service"), and applies together with the Airy General Terms of Service and the "Airy API - Terms of Service."

Article 2 (Payment and Refund Processing Entity)

Payment for Service fees is processed through Paddle, the Merchant of Record, and refunds are also generally processed through Paddle. Users may request a refund by contacting customer service ([email protected]); the Company will determine whether the request qualifies for a refund under this Policy and, if so, will proceed with the refund through Paddle.

Article 3 (Refund Principles for Subscription Fees)

  1. Because use of the Service under a paid plan begins immediately upon completion of payment for that billing cycle, monthly subscription fees are, as a general rule, not refundable except as set out in Paragraph 2 and Article 6.
  2. Notwithstanding the foregoing, if the User has not used any of the Included Credits granted for a given billing cycle (i.e., zero credits used) within 14 days of the date of payment for that cycle, the Company will refund the full payment amount for that cycle upon the User's request. In such case, the granted Included Credits are immediately forfeited and the subscription is cancelled together with the refund.
  3. The unused-credit refund under Paragraph 2 is determined independently for each billing cycle (each payment), and applies equally to resubscriptions and repeat payments for the same plan. However, payments arising from a plan change (upgrade or downgrade) are instead governed by Paragraph 5.
  4. If a User cancels a subscription, the User may continue to use the Service for the remainder of the period already paid for, and automatic billing ceases from the next billing date. Except as provided in Paragraph 2, no pro-rated refund is provided based on the cancellation date.
  5. Where a User upgrades to a higher-tier plan, an additional charge may be incurred at the time of the upgrade, and fees already paid for the lower-tier plan are not refunded. Where a User downgrades to a lower-tier plan, the change takes effect from the next billing cycle.

Article 4 (Refund Principles for Credits)

  1. Promotional Credits granted upon registration or otherwise separately granted by the Company, and Included Credits granted at each billing cycle under a paid plan, are not items of sale and are therefore not eligible for refund; unused amounts are automatically forfeited upon expiration of their validity period.
  2. Additional Credits purchased separately are a one-time purchase that is granted to, and immediately available in, the User's account upon purchase, and are therefore, as a general rule, not refundable except as set out in Paragraph 3 and Article 6.
  3. Notwithstanding the foregoing, if a User has not used any of the credits granted by a given purchase of Additional Credits (i.e., zero credits used) within 14 days of the date of that purchase, the Company will refund the payment amount for that purchase upon the User's request. In such case, the credits granted by that purchase are immediately forfeited.
  4. Whether credits from a given purchase are “unused” under Paragraph 3 is determined on a per-purchase basis. Where multiple credits exist in an account, credits are deducted in order of expiration, starting with those whose validity period expires earliest, regardless of credit type (Promotional Credits, Included Credits, or Additional Credits). Where credits have the same expiration time, they are deducted in the following order: (1) Promotional Credits, (2) Included Credits, and (3) Additional Credits; within the same type, credits granted earlier are deducted first. Whether the credits from a given purchase have been used is determined based on this deduction order, and if any portion of the credits from that purchase has been deducted, the purchase is not considered unused.
  5. Unused Additional Credits are forfeited upon expiration of their validity period, and no refund is provided on the basis of such expiration.

Article 5 (Notice Regarding Withdrawal of Subscription)

  1. The Service is a digital service for which credits are granted, and use via the API becomes immediately available, upon payment; provision of the Service accordingly begins at the moment the User completes payment.
  2. By proceeding with payment, the User acknowledges the foregoing and the commencement of provision of the Service, and agrees that the right of withdrawal under Article 17 of the Act on the Consumer Protection in Electronic Commerce and other applicable law may be restricted.
  3. Notwithstanding the foregoing, where applicable law recognizes a User's right to a refund (such as where provision of the Service has not commenced, or where the User is unable to normally use the Service due to the Company's fault), such law shall prevail.